Escalation Engineer /Virtualization/3rd Level Support/Dublin

Country: 
Ireland
Location: 
Dublin
Area: 
IT & Telecoms
Type: 
Permanent
Experience: 
Experienced Professional
Education: 
Other
Organisation: 

Enjoy the wonderfull Irish culture and country and the vibrant city of Dublin! Would you like to join the world’s foremost debuggers who are trusted to enable the success of our solutions worldwide? This role involves deep analysis of source code implemented in multi-million dollar production environments for the largest organizations in the world.

his role will stretch your analytic skills and your ability to debug the most complex and cutting edge issues on Virtualization and Windows based technologies. The escalation team is a global team with focus on supporting our customers. You will be a primary contact, working with our engineering team who sustain our released products.

In addition to supporting our customers, you will have the opportunity to develop a very successful career through partnering with other areas of the business, and developing new skills in one of the fastest growing areas of technology.
Primary Responsibilities

  • Communicate with customers regarding technically complex escalated problems identified in our software products. Manage relationships with those customers until the issue is resolved. These problems may not only be technically challenging but politically charged and/or mission critical situations requiring the highest level of customer service.
  • Acquire and coordinate resources from senior members of the escalation team as needed to troubleshoot and resolve customer issues.
  • Key technical interface to 3rd level engineering and product development for the resolution of high impact or pervasive issues.
  • Develop and deliver technical training/presentations to other engineers. Transfer knowledge by the creation of Knowledge base articles.
  • Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
  • May act as a focal point in cooperative relationships with other companies.
Your profile: 

Qualifications and Requirements

  • 5+ years working in as part of 3rd level support teams, Senior Administrator or equivalent experience, preferably with Virtualization products and/or large windows-based environments.
  • BS or BA in Computer Science, Information Systems, Engineering, Mathematics , Statistics or related technical discipline experience preferred.
  • The Technical skills required for this position are a solid knowledge of the latest PC & Networking technology, Windows Server, Active Directory, Communication Protocols, and a strong understanding of major Operating Systems such as Linux, Windows 2003/2008 and ThinCient technology.
  • English - any other European language is an advantage.
  • Looking for proactive team player who is solution oriented with a common sense approach.

Beneficial

  • Some exposure of Server virtualization technology
  • Basic knowledge of .NET / C# and basic programming skills
  • Knowledge of SQL/Oracle, relational databases and database query/manipulation tools

Passion for the highest quality of customer service, creative problem solving skills and a strong desire to learn.

Package: 

Salary depends on experience. If you have questions about relocating to and living in Ireland, please contact us!

Information: 

Please send your CV in English.

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