Senior Solutions Engineer EMEA & APAC - various European locations

Country: 
Germany
Location: 
Home Office in Germany, France or Benelux
Area: 
Consultancy
IT & Telecoms
Type: 
Permanent
Experience: 
Experienced Professional
Education: 
Other
Organisation: 

One of the the largest open source content management company's in the world.

*Please note that the work location is Home Office in either Benelux, France or Germany*

The Senior Solutions Engineer will be the prime interlocutor in dealing with product & solution inquiries coming from prospects and / or partners. Primary focus being on Document Management and Collaboration with secondary on the remaining suite of products i.e., Records Management and Web Content Management. In addition the Solutions Engineer will act as one of the go-to resources for all EMEA partners for complex technical sales enquiries. As member of the EMEA partner sales enablement team you will be working on new scalable services that will help partners during the sales process. In addition you will be producing content assets for the Patner Portal like : KB articles, code sample, etc.

Since our company is Open Source, the successful candidate will need to be technically skilled and able to communicate at multiple levels: technical architects, developers, IT system administrators and end-users.

Job responsibilities

  • Product demonstrations (remote / controlled demos using Internet-based tools, occasionally on-site demos, participation to trade shows, etc.)
  • Handling of product inquiries originated from prospects and/or partners.
  • Management & coordination of related follow-up activities.
  • Adaptation/Customisation of pre-sales presentations & materials to the local markets targeted.
  • Liaison with the core product development team with regards to product roadmap, functionalities, technical questions, etc.
  • Work closely with the Sales and Business Development team.
  • Assist & provide partners with technical drive & leadership in their sales engagement activities.
Your profile: 

Person specification

  • Must be technically skilled with a customer-centric mind & exceptional communication skills
  • Must be fully aware of the sales process
  • Ability to work independently, learn quickly, be proactive and to go a “step further” than regular job responsibilities when required
  • Passion for working in an international, leading-edge environment with associated challenging objectives & fast-evolving company organisation and market
  • Typically requires 5+ years minimum experience in a consulting, project leadership or solutions engineering position
  • Experience in the ECM market (concepts, products) will be highly valuable and represents a significant advantage
  • Experience with the Open Source market & trends desired
  • Experience in the Content Management market (concepts, products) will be highly valuable and represents a significant advantage
  • Experience with the Open Source market & trends is desired
  • Positive attitude towards both being mentored and providing mentoring to others
  • Full driving licence is essential
  • Must be fluent in English, both in written and verbal communication skills
  • Positive attitude towards both being mentored and providing mentoring to others.

 

Technical skills

Essential skills

  • Detailed understanding of ECM architectures and technologies
  • Java, Java Script & XML technologies – with ability to develop code (e.g. for a customised demo using our APIs)
  • Knowledge of OS (Windows & Linux), RDBMS (MySQL, Oracle, SQL Server), Application Servers (Jboss, Tomcat) - i.e. all major layers of the technical stack required by our products – and ability to configure / troubleshoot quickly installs or configurations issues
  • A thorough understanding of Web Technologies (such as CMIS, Internet protocols, RESTful interfaces,etc).

Desirable skills

  • Current experience of working for an ECM vendor.
  • Experience with Spring Aspect-Oriented Framework and the Lucene Text Search Engine
  • Knowledge of JSR170, JSR-168 Portlet Specification, JSR-127 Java Server Faces.
Package: 
  • Competitive compensation package and benefits.
  • Highly challenging, rewarding and truly dynamic environment, built on respect for the individual, autonomy, team engagement and a professional yet relaxed atmosphere.
  • Ability to impact the business and your own career through your work and our growth.
  • As an equal opportunity employer, we hire without consideration to race, religion, creed, colour, national origin, age, gender, sexual orientation, marital status, veteran status or disability. 

Travel:

Considerable requirement for travel may be required (dependent on need to see partners) for this role, although not considered to be more than 30% of time. 

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